Complaints

To avoid delays in the finalisation of your complaint or query, we recommend that you refer to the Disclosure Document at the back of your insurance policy for the details of your Intermediary or Administrator who should always be your first point of contact in the event that you have a query or complaint.

Guardrisk is generally an outsourced insurance company who partners with other financial service providers and insurance experts to provide our customers with insurance products and risk solutions to suit their specific needs.

If you are dissatisfied with the feedback received from your Intermediary / Administrator or your complaint remains unresolved, kindly submit a complaint to Guardrisk by completing the form below or contact our complaints department on 0860 333 361.

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National Financial Ombud Scheme (For all claims / service related matters)

Tel : (0860) 800 900

Email: info@nfosa.co.za

Website: www.nfosa.co.za

NFO Cape Town Office, Claremont Central Building, 6th Floor
6 Vineyard Road Claremont, 7700

NFO Johannesburg Office, 110 Oxford Road
Houghton Estate Johannesburg, 2198

The Office of the Ombud for Financial Services Providers

Tel : (0860) 066 3274

Email: info@faisombud.co.za

Website: www.faisombud.co.za

Menlyn Central Office Park,
125 Dallas Avenue
Waterkloof Glen
Pretoria,
0010

Financial sector conduct authority

Tel : (0800) 203 722

Website: www.fsca.co.za

41 Matroosberg Road,
Ashlea Garden,
Pretoria
0002

Particulars of the Information Regulator (For Personal information breaches)

Tel : (010) 023 5200

Email: POPIAComplaints@inforegu-lator.org.za

Website: www.inforegulator.org.za

JD House, 27 Stiemens Street
Braamfontein
Johannesburg,
2001

Treating Customers Fairly

Guardrisk subscribes fully to the principles of the Treating Customers Fairly framework and endorses all of its six outcomes. We are a client centric business that puts clients at the heart of everything we do. It is our intention to ensure that policy holders are treated fairly at all times and we appreciate any feedback to ensure that we and our stakeholders continue to treat you fairly. Please submit a complaint here if you feel that:

Products and services sold to you did not meet your needs;
You were not provided with clear and easy to understand information;
You were not kept informed or updated throughout your dealings with us or our stakeholders;
You were not provided with suitable and correct advice;
The products and associated service did not perform as you were led to expect; or
You found it difficult to communicate with us or our stakeholders when switching providers, submitting a claim or lodging a complaint.

National Financial Ombud Scheme (For all claims / service related matters)

The Office of the Ombud for Financial Services Providers

Financial sector conduct authority

Particulars of the Information Regulator (For Personal information breaches)

Treating Customers Fairly

Important Links

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